Wednesday, December 29, 2010
Low prices aren't everything
Even though more shoppers make purchases online this year compared to previous, their satisfaction levels with e-tailers declined slightly this holiday sales season.
A new industry report released today, by Foresee Results, ranked holiday winners and losers among major online merchants based on customer satisfaction. Satisfaction with the top 40 online retailers slipped 1 percent to an index of 78 out of 100 points.
Retailers were judged on four categories: content, functionality, merchandise and price. Amazon ranked #1. They reportedly excelled on content, functionality and merchandise. Again reinforcing that the lowest prices aren't everything.
According to Kevin Ertell, vice president of retail strategy at Foresee, “Overall online site experience is incredibly important to not only satisfaction but in getting people to come back and buy, again and again.”
As you plan your online presence for the upcoming year, your website may need an update. Evaluate your website from the perspective of your customer. Evaluate what is working and what needs to be adjusted for better response and retention. Solicit answers from your customers. Asking "why" and acting on the feedback, may help you to gain better long term customer satisfaction.
Tuesday, December 14, 2010
Is there really instant success?
Our society should glorify failure the same way it glorifies success. The stories we read about in the general press and in special interest magazines all make success sound easy. They tell you stories similar to the housewife who was selling her "Best Tastin’ " cookies at school bake sales when her son’s teacher suggested she should sell them in stores. Almost overnight she's a millionaire.
Monday, November 15, 2010
Google New Preview and Star Features



- If you recently changed, or regularly change your page content, the thumbnail may not match your actual page.


Saturday, November 13, 2010
Who's your ideal client or customer?
What are their professions?
Does gender or age matter?
What are your client's interests, hobbies, and lifestyle?
What group or area can afford your fees and product prices?
Who could be a good long-term, repeat client/customer?
What are they getting from you that makes then a long term and repeat client/customer?
What values does your ideal client have?
What are their challenges or problems that you are able to solve with your services/products?
And just as important as knowing who is your ideal client/customer, who is NOT your ideal client/customer?
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Sunday, October 31, 2010
What/Who is your target market?
WHY
What or who is the exact market for your business/product/service?
Do you know?
Some entrepreneurs erroneously believe that everyone is a prospect for them. Everyday I receive about a dozen emails from people, many whom I don’t know, telling me that they have the perfect business for me; or when I am ready to give up my J-O-B and quit making someone else rich, they have the opportunity for me. Dozens of emails circulate the internet for vitamins, prescriptions and enhancement products. Not one of these people has identified if or why I am the “perfect person” for this perfect solution to a problem they don’t really know if I actually have. Instead they are using what is termed as a shotgun approach – quantity over quality marketing – and hoping some of it will come through. This approach may work for some, especially if you have the thousands of dollars needed to stay one step ahead of the spam controls. However, is this how you would like to be introduced to a product or service? Most people would prefer to be told about something they are personally interested in or need.
Start two lists with two columns each.
The first list, write what is the EXACT market for your business/product/service in the left column.
And in the right column, write WHY.
EXACT NICHE MARKET | WHY
On your second list, identify who is your target customer in the left column. And in the right column, write WHY you know that this is your customer.
EXACT TARGET CUSTOMER | WHY
What research did you do to determine these answers?
What sets YOU apart; what makes what you have to offer – different than someone else allegedly offering the same thing? This is an essential piece of the puzzle. What is unique about you and your business?
This is an important piece in your entrepreneur puzzle. There are numerous “me too” businesses and products on the market battling for business. Yu can set your self apart from the crowd when you effectively identify your uniqueness, the unfilled need and your target market.
Friday, October 29, 2010
From a Chicken to an Eagle
"Since I have given it chicken feed and trained it to be a chicken, it has never learned to fly," replied the farmer. "It behaves as chickens behave, so it is no longer an eagle."
"Still," insisted the naturalist, "it has the heart of an eagle and can surely be taught to fly."
After talking it over, the two men agreed to find out whether this was possible. Gently, the naturalist took the eagle in his arms and said, "You belong to the sky and not the earth. Stretch forth your wings and fly."
The eagle, however, was confused; he did not know who he was. He was comfortable with his life and was content with the farmer providing his food and being in the company of the chickens. Seeing the chickens eating their food, he jumped down to be with them again.
Undismayed, the naturalist took the eagle on the following day up on the roof of the house and urged him again, saying, "You are an eagle. Stretch forth your wings and fly." But the eagle was afraid of his unknown self. He was afraid of the world he did not know. He was scared to fly. He jumped down once more for the chicken food.
On the next day, the naturalist rose early and took the eagle out of the barnyard to a high mountain. There he held the king of birds high above him and encouraged him again, saying, "You are an eagle. You belong to the sky as well as to the earth. Stretch forth your wings now and fly."
The eagle looked back toward the barnyard. Then he looked up to the sky. He still did not fly.
Then the naturalist lifted him straight toward the sun. The eagle looked up to the sky and began to tremble. Slowly he began to stretch his wings. He looked back once more to the barnyard and then fixed his gaze toward the sky. At last . . . . With a triumphant cry he soared into the heavens.
Now it may be that the eagle still remembers the chickens with a certain fondness and nostalgia. It may even be that he occasionally revisits the barnyard. But as far as anyone knows, he has never returned to the barnyard to live the life of a chicken. He truly was an eagle, even though he had lived the life of a chicken.
Just like this eagle . . . . . people who have learned to limit themselves by their surroundings, instead of the passion of who they really are.
As you begin to map out and plan your business venture, stretch your wings and let your inner eagle soar.
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Tuesday, October 26, 2010
Why You?
If someone else asked you the following question: “Why are you the best person to do this (business, product, service, job)?” , what convincing answer would you need to convey?
What makes you unique?
What do YOU have to offer?
Why are YOU the best person to do this?
How does your background and experience assist you in this?
Are you the kind of person who can get a business or project started, or consistently advance towards a compelling Goal or Vision? How do you know this? How would someone else see this in your or your results?
Why You? Do you really believe ALL that you have just answered about yourself?
If not….. then don’t go any farther with these questions, until you are able to believe your own words. If you don’t believe you – then chances are that no one else will either.
Did any part of your statement sound defensive? If so, what would it take to remove the defensiveness and replace it with confidence?
It is important that you can understand- ”Why You?” And when it is true for you, you will be able to tell someone else with confidence and not defensiveness.
“Know that although in the eternal scheme of things you are,
you are also unique and irreplaceable,
as are all your fellow humans everywhere in the world.”
~ Margaret Laurence ~
Taking all the reason why YOU are the best person to do this, how will your actions or results benefit others?
Who else (family, friends, employees) will also benefit?
What is the greatest benefit to you?
Many people run into the next business venture or job without much forethought, many times in desperation and then the results are stressful and unprofitable.
Taking the time to identify the WHY YOU and the benefits to all involved before making the decision can make a difference in your results.
Once you identify the Why You? then you can move towards identifying your precise target market.
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Thursday, October 21, 2010
Your Ideal Vision
Describe in minute detail every piece of your business ideal.
What do you plan on accomplish? (not wishing or hoping for)
Where are you going?
How big will this become for you? For others?
Describe your business/product/service success as if you were talking to someone who was interviewing you for a detailed success profile. HOWEVER, you are going to look at your success from a different perspective.
Start writing your detailed success profile, your ideal vision from today projected 10 years ahead. Write as if it is already 10 years from today and you are sharing your success in detail with a friend who you haven’t seen in 10 years. Describe HOW YOU DID IT. It is easier to reflect on success, than to attempt to imagine success if you have never been there.
Where are you in your business?
How are your finances?
What freedom are you now enjoying?
How are your relationships with your clients, vendors and employees?
Write it all – every area of your business and your success.
Now as you imagine that you are 10 years down the road of your successful journey, you are contacted by a well known journalist. You are invited to be interviewed for a prestigious publication that publishes the detailed profiles of successful entrepreneurs. The interviewer wants you to reflect on your previous 10 years and describe HOW YOU DID IT.
Let your imagination run free. You may find real solutions in your creativity.
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Wednesday, October 20, 2010
Introduction to Solving the Entrepreneur Puzzle
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